Clearinghouse and Rejections..
No one likes rejection - neither an amorous suitor, an eager job seeker,
nor a presidential aspirant. But when it comes to love, employment, politics, or money,
well, no pun intended, money trumps them all. And the root to your positive cash flow lies squarely
in your ability to collect the revenue owed. Most provider revenue comes from third-party payers through the medium of claims.
But occasionally, notwithstanding their best efforts to submit clean claims,
providers may receive rejections due to undiscovered errors.
The key to turn those rejections into payments - quickly..
Electronic claims – Most claims clearinghouses have portals which allow you to easily identify rejected claims. In that view, billers can identify rejected claims and take action to correct them and resubmit the claim within the portal Paper-based claims – In those instances where providers must submit paper claims, a rejection may come in the form of an Explanation of Benefits (EOB) or letter. This is obviously the least preferable way to submit claims, but providers may not have a choice, depending on the payers. So here is the possible trap. Payers have front-end scrubbers used to detect errors. This takes place before the claims proceed to the adjudication system. Because this occurs up front, payers will likely not have a record of the claims scrubbed. So if a biller calls about the status of a claim, the payer’s customer support person may not even find the claim. When providers do receive rejection notices, these documents will describe what needs to be corrected.